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Erin Ney

Author Bio

Erin Ney is an Expert Partner in Bain & Company’s Healthcare & Life Sciences practice and a board-certified internist with expertise in healthcare provider and payer strategy and operations, primary care innovation, patient experience, clinician experience and value proposition, clinical care management and value-based payment models.

Articles attributed to Erin Ney

The Power of Patient and Employee Experiences in Healthcare

What’s love got to do with healthcare? Well before Tina Turner’s famous song, a 1955 piece in the New England Journal of Medicine posed the question: How do we clinically define “love?” Later,...

By Adrienne Boissy, Erin Ney

Featured Posts

The Power of Patient and Employee Experiences in Healthcare

By Adrienne Boissy, Erin Ney

Improving online reputation and the patient journey with better digital experiences

In today’s healthcare landscape, patient experience extends far beyond the walls of clinics and hospitals. It begins in the digital realm, during those critical online interactions, such as scheduli...

By Maggie Gentry, Sydney Milburn

The AI innovations shaping the modern employee experience

Organizations are navigating unprecedented levels of complexity in today's workplace. Leaders are grappling with a widening skills gap, adapting to modern ways of working, keeping pace with relentless...

By Cecelia Herbert

The 4 market research trends redefining insights in 2025

As AI permanently reshapes the market research landscape, the industry finds itself at a pivotal moment once again. The latest annual Qualtrics Market Research Trends report uncovers the emerging tren...

By Ali Henriques